Shipping 送貨

有免費送貨嗎？
單次購物滿港幣 $800 即有免費本地送貨優惠，詳情請按此。

How can I get free shipping？
You qualify for free shipping for your entire purchase providing your cart has at least HKD$800. Click here to know more.

有什麼送貨方式？
我們提供速遞或到店自取。

What shipping methods do you offer?
We currently offer shipping through courier and Store Pickup.

如選擇''到店自取''，請問何時才可到店取貨？
因應店舖存貨量會略有不同，當準備妥當後小店會立即通知你到店領取。因此請提供正確電郵地址或電話，以作聯絡之用。

If chosen ''Store Pickup'', when can I get the products in your store?
Depend on the stock, the pickup time may be different. We will contact you after the order is ready. Please provide correct email or mobile no. for the use of contact.

Pre-order 預訂桌遊

預訂桌遊需要等很久嗎？
一般需要額外2-3星期時間。會因運輸情況有所改變。我們會盡快處理你的訂單。

How long do we need to wait for the Pre-order？
The shipment may take extra 2-3 weeks. We will fulfill the shipment as soon as possible.

幾時會收取預訂桌遊訂單款項？
訂單會即時收取全數款項。

When is an order with pre-order items charged?
Orders with pre-order items are charged the full amount at the time the order is placed.

如果訂單中同時有現貨和預訂貨品，會分開送貨嗎？
如訂單中同時有現貨和預訂貨品，訂單會等齊所有貨品才會一起送出。如要現貨先行出送，請分開訂單。

What happens if I place an order with pre-ordered and in-stock items in it?
Orders with both in-stock and pre-order items will be held until all pre-order games can be shipped.  If you wish to have your in-stock items shipped immediately, separate orders will have to be placed.

Payment 付款

接受什麼付款方式？
我們接受信用卡、PayPal及銀行過數。

What payment methods do you accept?
We accept credit cards, PayPal, and bank transfer. 

如何進行銀行過數？
如想銀行過數，請下單時選擇''銀行過數''，並於48小時後內過數至以下戶口，並將收據透過 Email、Facebook Messenger 或者 Whatapps 至 5285 0935 通知小店。小店收到收據後會立即出貨。
如48小時後未能收到貴客收據，小店有權取消訂單。

 

銀行名稱：128  富邦銀行（香港）有限公司

戶口號碼：832-0708611-4

戶口名稱：MonsterGeek Board Game Store

How do I pay for an order with a bank transfer?
To pay with bank transfer choose “Bank transfer” as your payment method. Once your order has been placed please transfer to the following account within 48 hours:

Bank Name：128 FUBON BANK (HONG KONG) LIMITED

Account No.：832-0708611-4

Account Name ：MonsterGeek Board Game Store

Please send the receipt to us via Email, Facebook Messenger or Whatapps  to 5285 0935.
If payment is not received within 48 hours of your order being placed we reserve the right to cancel your order.

Return Policy 退貨條款

完成交易後，可以退貨嗎？
小店並未提供退貨服務。如發現貨品有任何缺件，請即聯絡出版商領回補件，小店並沒有補件提供。如遇上問題歡迎向小店查詢，我們願意提供協助。

May I return an item or order I have purchased ?
Unfortunately, due to the nature of the products we sell, we are unable to accept returns in most cases.
If the game has a missing component, the publisher will need to be contacted to get replacements. We do not have replacements for individual game pieces. If you have any problems contacting the publisher please contact us and we will help you with it.

為何我的訂單被取消了？
如果訂單因缺貨或其他原因被取消，小店會與你聯絡及安排將相關購買款項退還。

Why the order is cancelled ？
If the products are out of stock, we will contact you directly and purchase amount will be refunded.