Terms of service

TERMS AND CONDITIONS FOR ONLINE PURCHASE

1. General

1.1. In these terms and conditions and the Special Conditions (as defined below) (collectively referred to as the “Terms and Conditions”), "MonsterGeek" or “we” or “us” means MonsterGeek Board Game Store and the "customer" or “you” means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the website or our mobile app (as the case may be) (collectively “our e-store”). By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
1.2. We shall make every effort to ensure that prices, details and sizes of products at our e-store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
1.3. We shall make every effort to ensure product(s) displayed at our e-store are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.
1.4. All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.

2. Registration

2.1. You are required to first register as a MonsterGeek Member and use your account logging into our e-store in order to place order for products or services. 
• You must provide us with accurate, complete and up to date registration information;
• You must safeguard your username and password;
• You authorise us to assume that any person using the e-store with your username and password is either you or is authorized to act for you;
• We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
2.2. Please inform us immediately of any changes to the information that you provided via our Customer Service or by logging into your account profile so that we can communicate with you effectively.
2.3. In the event that your account is not used for a specified period (currently, 3 years), we will, for your own and our protection, deem your account to be no longer in use, and we will deactivate your account and all your accumulated points and/or e-vouchers will be forfeited (where applicable). You will need to reapply for a new account if you wish to make further purchase at our e-store.

3. Privacy protection
We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. Please refer to our Privacy Policy Statement.

4. Payment
4.1. Our e-store accepts payment by designated credit cards, debit cards or other designated electronic means as specified by us. All product prices listed are in Hong Kong dollars. The prices listed in our e-store may differ from the prices of the same products in our physical shops. The applicable price of a product shall be the price listed in our e-store or physical store  as at the date of purchase.
4.2. Acceptance of orders is subject to our sole discretion. A final receipt will be issued to you when goods are delivered to your address, or goods are collected at our physical store (as the case may be).

5. Others
5.1. Basis of supply: we only serve and deliver products to end consumers. We are not selling our products for re-sell purpose.  If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.
5.2. Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
5.3. You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.
5.4. If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.
5.5. These Terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations and agreement between the parties.
5.6. We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.
5.7. If any dispute arises, our determination shall be final. Where these Terms and Conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
5.8. These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the customer and MonsterGeek to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice.

6. MonsterGeeks’ payment terms
6.1. Orders for delivery within Hong Kong
We accept Visa, MasterCard, Apple Pay, Google Pay, FPS and bank transfer. 
6.2. Under Credit Card Purchase Protection service (e.g. Visa Verification Service, MasterCard Secure Code) customers can enjoy safe and secure shopping by using their own credit card with specific password or security code. Credit cards used for shopping should be valid and under the purchaser’s own name.
6.3. Cash vouchers: MonsterGeek Cash Coupons are not redeemable at our e-shop.
6.4. MonsterGeek Reward Points: If you are a member of the MonsterGeek Reward Point Program, you may apply your Reward Points under your account to make purchase in our e-store at the stated redemption rate.
6.5. e-Vouchers and e-Coupons: only designated e-Vouchers and e-Coupons accepted by us can be redeemed at our e-store subject to the terms and conditions of each respective e-Voucher / e-Coupon (as the case may be).
6.6. Where there are additional charges for delivery, such charges will be set out separately for your acknowledgement and confirmation prior to proceeding to payment.

7. Notification for ordering at MonsterGeek e-store
7.1. Our e-store only accepts orders for delivery to the specified delivery address in Hong Kong or Mainland China, or collection at a designated physical store located in Hong Kong.
7.2. Placing an order means you agree to purchase products or services and appoint us to deliver the same on your behalf to your specified delivery address or for collection at a designated physical store (as the case may be) in accordance with these Terms and Conditions. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone or email.
7.3. If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery or availability for collection at a designated physical store.
7.4. In case any applicable gift items of your purchased products are not available, we will contact you accordingly. You may decide whether to accept another gift item, cancel the order or continue to purchase the products.

8. Delivery service for purchases at MonsterGeek e-store
8.1. Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan. For deliveries to Big Wave Bay Village and Shek O, our courier can only deliver the products to you at the public carparks nearby by way of appointments made with the recipients in advance.  Should you have any inquiry about delivery, please feel free to contact our Customer Service.
8.2. Delivery service is not available at non-permanent address, frontier closed areas, outlying islands, warehouses and premises which are not accessible by elevator or staircase and need to be delivered through balcony.
8.3. After your order has been accepted, we will confirm with you about the expected delivery time and date. Before the arrival of the goods, you will receive a notification from our courier. 
8.4. In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will try our best to arrange the products to be delivered on the next business day.
8.5. If you fail to receive your purchased products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to (i) charge you an additional delivery fee for subsequent delivery(es); or (ii) arrange your ordered goods to be collected by you in one of our stores.
8.6. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
8.7. In case of any dispute, our determination shall be final.

9. Store pickup service for purchases at MonsterGeek e-store 
9.1. You will be notified by us via WhatsApp or email when your ordered goods are available for collection.
9.1. When you pick up the product in our physical store, you or your authorised representative will be required to produce your email or WhatsApp notification for identity verification.  We may need you to provide further information to verify your identity (such as your full name or other personal information under your account profile).  If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorised representative, we will refuse the collection of the order(s) in order to safeguard your interest.
9.3. If your selected store is closed due to weather or any other uncontrollable factors, you may pick up the products in the same store on the next day when the store is opened.

10. Others
10.1. Title to the product shall remain vested in us until we receive full payment of the price, and title and risk shall pass to the customer upon collection of the product(s) by our delivery team or by the customer.
10.2. For any ordered goods remain undelivered or uncollected for 30 days from the date of order confirmation, we shall have the right to dispose of such goods at our own discretion without further notice to you.  In such event, we shall not be liable to make any refund or compensation to you.
10.3. We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.