常見問題

MonsterGeek Delivery Service
(1) Delivery to addresses in private or industrial and commercial buildings:
There are Priority (2-4 days) and Regular (5-7 days) door-to-door delivery options. The shipping fee will be displayed at checkout.

(2) Delivered to Hong Kong SF smart lockers and self-pickup points:
Shipping fee for a single purchase is HK$35, and Free Shipping for orders over HK$800!
Shipping time is generally 5-9 days.

(3) Self-pickup at Mong Kok Store:
After placing your order, we will notify you to pick up once the order is ready.
Note: A handling fee of HK$5 will be charged for a single purchase of less than HK$120.

If you have special delivery requirements, please Contact us after placing your order.
For your own interests, please confirm the total pricel and shipping fee displayed before making payment.

The single local shipping fee is HK$35, and free shipping for order over $800. This discount only available at Hong Kong SF smart lockers and self-pickup points.
There are also a variety of shipping methods to choose from, and you can even pick up your order at our Mong Kok store ( details ).

Sure. In-store pickup is free of charge (note: a single purchase of less than HK$120 will be charged a HK$5 handling fee).

Mong Kok Store address:
Unit 1, 6/F, Island Centre,No.470 Reclamation Street, Mong Kok

Pickup time:
Tue-Fri 14:00-21:30
Sat-Sun 13:00-21:30
Closed on every Monday except public holidays

After your order is shipped, we will notify you the tracking number of the order.

After the order is confirmed, we will notify you through WhatsApp to pick up the goods.

If the item is canceled by MonsterGeek due to any issues, we will not charge additional shipping fees.

There is no additional shipping fee for the gifts.

You can check the delivery time and options of the relevant products on the checkout page. Please follow the instructions to select the pickup location or enter the complete delivery address.
And select your desired shipping method on the checkout page.

If you find any problems, please contact us. If we find any problems before delivery, we will contact you via WhatsApp.

In order to provide customers with a better shopping experience, we accept Visa, Mastercard, Tap & Go,
Apple Pay, Google Pay, PayMe, FPS and bank transfers.

If you choose FPS payment, please select "FPS" in "Payment Method" and complete the payment within 48 hours.
After payment, please send us the payment receipt/screenshot via email or Whatapps to 5285 0935. We will process the order immediately after receiving your notification.
If we fail to receive your notification within 48 hours, we have the right to cancel the order.

Bank name: Hang Seng Bank
FPS no.: 101269579
Account name: MonsterGeek Board Game Store

If you choose bank transfer, please select "Bank transfer" in "Payment method" and complete the transfer within 48 hours.
After payment, please send us the payment receipt/screenshot via email or Whatapps to 5285 0935. We will process the order immediately after receiving your notification.
If we fail to receive your notification within 48 hours, we have the right to cancel the order.

Bank name: 024 Hang Seng Bank
Account number: 769-336272-883
Account name: MonsterGeek Board Game Store

To pay by using PayMe, please WhatsApp 5285 0935 .

If your order fails to be paid, you can try the following methods:

1. Please check that your payment information is correct (including credit card number, expiration date, CVN, 3D security authentication password).
If you do not enter correct credit card information or leave the transaction screen midway, the order will not be successful.
In order to protect customer information and enhance the security of online transactions, payment must pass a series of online security defense measures.
If you have any questions, please call the credit card customer service hotline.

2. Please try to remove the recorded credit card information and fill it in again when making payment.

3. If you encounter any difficulty in conducting transactions using a specific payment method, you can try another payment method.

If the customer cancels the order due to any errors, depend on the shipping status, there is no guarantee that a full return will be possible or administrative fees may be incurred. Please check the contents of your order clearly during checkout.

We do not offer returns. Please check the contents of your order clearly during checkout.

If you find any problems with the product, please contact us within 7 days after purchase for follow-up, or contact the publisher to receive a replacement. We do not provide replacement parts.
If you encounter any problems, please feel free to contact us and we are willing to provide assistance.

If the outer box is damaged during transportation, we will not provide refunds or exchanges. If you want to make sure the outer box is perfect. Welcome to our Mong Kok Store to for the pruchase.

If the customer places a duplicate order due to a error, depend on the shipping status, there is no guarantee that a full return will be possible or administrative fees may be incurred. Please check the contents of your order clearly during checkout.

The order may be canceled due to out-of-stock or other reasons. We will contact you and the whole order will be refunded..

If there are both ready-stocked and pre-ordered items in the order, the order will be sent out together after all the items are received. If you want ready-stocked shipped first, please place separate orders.

You can contact us directly.

Pre-order items require a full pay,emt to confirm the order.

Pre-ordering Order cannot be canceled, please consider carefully before ordering.

Depending on the situation of each product, the waiting time will vary greatly. Please check with us directly before pre-ordering.

Order cutoffs for Crowbox's insert are on the 5th, 15th and 25th of every month, and will arrive within about 1-2 weeks from the order cutoff date.

Registering as a MonsterGeek member is free of charge. You only need to fill in the information on the registration page to become a MonsterGeek member.

Most of our products have membership price. In addition, every time you spend at MonsterGeek, you can earn points to redeem different gifts. That is tolearn more .

Become a MonsterGeek VIP member to enjoy exclusive board game rental service! Learn more about renting board games .

Upgrade method:
1) Spend $1,000 or more at MonsterGeek
2) One-time VIP membership fee of $30

MonsterGeek Membership Rebate Program You can save points instantly whether you are shopping online or in-store at MonsterGeek! The more you buy, the more you save!
Go to the MonsterGeek Membership Rebate Program to learn more.

If organizations, schools, companies, etc. need to order in bulk, please email the ordering information to sales@monstergeekbg.com , we will reply and quote for you.

If your favorite item is temporarily out of stock, you can click the "Notify Me When Available" on the product page and leave your email. When the product is available again, we will notify you by email.

In addition to clicking the "Notify me when available" , you can also try the following methods to search for your favorite products:
- Pay close attention to product page updates
- Follow us on Facebook/Insatgram to get the latest news.

MonsterGeek Gift Cards consist of a redemption code sent via email, which you can simply enter on the checkout page.
The e-gift card can be used multiple times or can be used by presenting the redemption code at the store.

MonsterGeek GIft Cards are valid for two years.

MonsterGeek Gift Cards are non-refundable.